We hear you've got some questions about THE GREAT BIG JOURNEY. Good. We love questions - it's a sign of curiosity, and curiosity is a sign of someone who's ready for MORE.
Here goes. We hope this answers all your questions but know this - if you've got more, just email Steph directly at email@example.com
HOW MANY WEEKS LONG IS THE PROGRAM?
From start to finish, the program is a full 12 weeks.
WHEN IS THE NEXT INTAKE?
The next intake is going down in January 7th, 2018. We’re likely to schedule 1-2 more intakes in 2018 (spring and fall). Email us at firstname.lastname@example.org to find out more.
I KNOW THE GBJ FILLS UP. HOW DO I GET MY NAME ON THE WAITLIST?
If you want in on the next intake, get your name on the waitlist. That way, you’ll get an email with the heads up to register before we open the doors to er’ybody. There’s no cost to be on the waitlist, it simply means you’re guaranteed to be the first to know about future GREAT BIG JOURNEY intakes. Email Steph directly at email@example.com to snag your spot on our waitlist.
HOW MANY PEOPLE ARE IN EACH INTAKE?
This number varies slightly per intake, but registration is typically limited to 24 people. With groups this small, spots go fast – be sure to get on the waitlist so you’re in the know early.
WHO ARE THE COACHES?
We have a fabulous team of coaches, each with their own signature presence and all with a truck-load of coaching wisdom and support to share with you. Check out the coach bios on our website to sneak a peek at our team and find out who’s who.
TIME & ENERGY INVESTMENT
WHAT DO I HAVE TO DO EACH WEEK?
Great question! To give you an idea of what’s coming your way we’ve detailed out the details right here – each week, you’ll receive a weekly email that comes with a downloadable workbook chalk-full of juicy questions. Each workbook is between 3-12 pages long - some questions will be quick and easy for you to answer, while others might take some deeper reflection and thus more time. It’s great if you can carve out dedicated time each week for the workbooks and tackle the questions in chunks, but here-and-there-time also does the trick.
Oh, and every so often, you’ll also have a coaching call to schedule in to your calendar, which may range from 30-75 minutes depending on the week.
HOW MUCH TIME MIGHT I EXPECT TO SPEND EACH WEEK?
On average, expect to spend anywhere between 1-4 hours per week pondering over questions, filling in workbooks with answers, and/or hopping on a coaching call with some self-reflection to follow.
However, note that this time investment is purely an estimate and in reality, the amount of time you spend on your GREAT BIG JOURNEY will largely depend on your personal time constraints. In short, the time investment may vary from person to person and from week to week – it all depends on what’s surfacing for you in life in general, and at that particular point in your GREAT BIG JOURNEY.
HOW IMPORTANT IS IT FOR ME TO FILL OUT THE WORKBOOKS?
As with any self-discovery process, the more time you invest in process and the more fully you show up in it, the more you’re likely to soak out of it. However, we totally get that you’ve got a few things going on and that your progress is not solely measured by the “done-ness” of your workbooks.
So, if time is a constraint for you, feel free to scratch the surface of the workbook questions with top-of-mind answers because you can always revisit them later to go another layer deep. The cool thing about this type of personal work is that a lot of the real magic happens in-between the “doing” of workbooks and coaching sessions, when you’re going about your life putting these ideas, discoveries, and insights into action.
WEEKLY EMAIL CONTENT & WORKBOOKS
WHEN WILL I GET MY FIRST EMAIL?
You’ll get a WELCOME email as soon as you register for the program. You’ll get the first of twelve weekly emails on the Sunday morning that the program commences.
HOW DO I DOWNLOAD MY WEEKLY WORKBOOK?
Inside your weekly emails you’ll find a link to download the workbook for the week. Either save it or print it, and then type or write your heart out.
WHAT DO I DO WITH THE PRE-JOURNEY PREP FORM AND WEEK ONE - DEEP DIVE DISCOVERY FORM?
Download it, then either save it or print it and type or write your heart out. When you’re done, scan or attach it to an email and fire it off to us at firstname.lastname@example.org. The PRE-JOURNEY PREP form needs to be in our hot little hands 48 hours prior to you receiving your first GREAT BIG JOURNEY email – so sometime on the just Friday before the program starts. And the DEEP DIVE DISCOVERY should get to us a minimum of 24 hours prior to your first scheduled coaching session.
WHAT DO I DO WITH MY WEEK TWELVE – CELEBRATION FORM?
Download it, then either save it or print it and type or write your heart out. When you’re done, scan or attach it to an email and fire it off to your coach directly. Make sure they receive it at least 24 hours prior to your scheduled coaching session for WEEK TWELVE.
WHAT ABOUT THE FORMS FOR THE OTHER WEEKS? DO I HAVE TO SEND THOSE IN TOO?
Nope. Those are yours all yours.
CONFIDENTIALITY & PRIVACY
ARE THE COACHING SESSIONS KEPT CONFIDENTIAL?
Yes, the entire team of coaches abides by the ICF Code of Ethics, including the Confidentiality / Privacy guidelines which specify that all coaches maintain the strictest levels of confidentiality with all client information unless release is required by law, which, on a side, has never happened.
Your coach will never share anything you say to them without first seeking your express permission to do so. This means that as a team and as individual coaches, we take confidentiality seriously so that we can ensure you feel comfortable saying what you need to say to your coach knowing that it will remain strictly between the two of you. Consider us a vault, but know that you remain free to share what goes down in your coaching sessions as you wish.
Note: On occasion, for the benefit of the GREAT BIG JOURNEY group as whole, and to understand how to best frame monthly webinars for maximum impact, our coaches may talk with one another about the themes they are seeing in coaching. Additionally, coaching sessions are sometimes discussed between our team members for the purposes of coach training – in other words, we might talk about session content in order to improve ourselves as coaches and best serve you.
If you have any questions or concerns about confidentiality please do not hesitate to reach out to Steph directly at email@example.com
COACH ASSIGNMENT & EMAIL SUPPORT
HOW DO I KNOW WHO MY COACH IS?
Upon registration into the program, you will receive an email with a Program Prep Form. Simply fill it out, send it back to us. As soon as your form is received, Steph will work her magic to match you up with one of her coaches. Once she does, you’ll get an introductory email with a link to book your first coaching session with them.
WHAT IS MY COACH’S EMAIL ADDRESS?
Lucie – firstname.lastname@example.org
Shannah – email@example.com
General – firstname.lastname@example.org
IS THERE EMAIL SUPPORT?
Yes, you can email your coach directly throughout the program or you can email general inquiries to email@example.com.
HOW OFTEN CAN I EMAIL MY COACH?
Your coach is always there to provide you with the support you need for the duration of the program, so email them as often as you feel is necessary to keep you going. If, however, your coach is unable to answer your questions in a short and simple email reply, then it is likely that your juicy questions are best tackled together in a coaching session. If that’s the case, your coach will recommend that you book your bonus coaching session or an additional coaching session for extra support, so that you can dive into the questions in real-time together.
HOW DO THE COACHING SESSIONS WORK?
You have the option of having either a Phone or Skype session to connect with your coach. Upon registration, you’ll receive an intake form – The Program Prep Form – which you’ll fill out with your contact information, including your phone number, email address and Skype contact name. We’ll use these details so that your coach knows how best to connect with you. On the appointed date and time of your coaching session, your coach will dial you up.
HOW DO I PREPARE FOR A SKYPE COACHING SESSION?
Log-in to Skype so that you can add your coach to your Skype contacts and/or accept their contact invitation request. Then email your coach directly to let them know if you’d prefer an audio-only or video Skype coaching session.
CAN I HAVE A SKYPE VIDEO COACHING SESSION?
Skype sessions can be done via video. Please state this preference by emailing your coach directly prior to your scheduled coaching session.
WHEN DO THE SCHEDULED COACHING SESSIONS HAPPEN?
Your scheduled coaching sessions will go down in WEEKS ONE, FIVE, TEN and TWELVE which are each designated coaching session weeks. So mark those weeks down in your calendar so that you’re prepared. Your bonus coaching session will happen in either WEEKS THREE or EIGHT. Not to worry – your coach will make a recommendation on that bad-boy.
WHAT IF I HAVE TO CANCEL ONE OF MY SCHEDULED COACHING SESSION?
Coaching sessions are dedicated touchpoints to keep you moving along, which means we’ve scheduled them to happen in specific weeks throughout the program so that you don’t get stuck. We also understand that life happens, and sometimes schedules don’t follow the plan. If that’s the case, simply email your coach to cancel within 24 hours of your session, and reschedule within the coaching week.
If you have to cancel a session and are unable to reschedule within the coaching week there are three options:
1. Forgo your coaching session and keep on trucking (not the best option);
2. Talk to your coach about using your bonus session as a make-up session outside of the regular week in which it occurs; or
3. Talk to your coach about purchasing an additional (discounted) coaching session so you stay on track.
HOW DO I BOOK A SCHEDULED COACHING SESSION?
You will receive reminders in your weekly emails which include a link to book your scheduled coaching sessions in our system. Simply click on the link for your assigned coach, set the time to your local time zone and book any available session that works for you.
WILL I RECEIVE CONFIRMATION AFTER I BOOK IN THE SYSTEM?
Yes, you will receive an email notification from the system to confirm your coaching session appointment, date and time. If this does not occur, first check your junk mail or spam email folders to see if you can locate the confirmation. Otherwise, email firstname.lastname@example.org to confirm if any system bookings have been made by you.
WILL I RECEIVE A REMINDER BEFORE MY APPOINTMENT?
Yes, you will receive an email reminder 24-hours in advance of your scheduled coaching session appointment date and time.
WHAT IF I MISS OR FORGET ABOUT MY APPOINTMENT?
If you miss your scheduled coaching session appointment, or cancel a session with your coach with less than 24 hours notice you’ll have to email your coach directly to inquire about rescheduling the session. Please note that you’ll be required to either use your bonus coaching session for the rescheduled session or purchase an additional (discounted) coaching session to stay on track.
HOW DO I CHANGE OR REVIEW TIME ZONE SETTINGS?
Use the “CHANGE MY TIMEZONE” button in our booking system to switch time zones and display available appointment times in your local time zone. Although our calendars are managed in Pacific Daylight Savings Time (PST), the system settings will need to be reviewed and reset each time you book a session.
CAN I BOOK MY COACHING SESSION IN ADVANCE?
Yes, you can book your coaching session up to 2-3 weeks in advance.
CAN I CANCEL / CHANGE MY COACHING SESSION?
Yes, you can cancel or change your coaching session in the booking system up to 24-hours in advance. Click on the link in your booking confirmation email to cancel or change your coaching session or email your coach directly for help in doing so. For any cancellations or changes with less than 24-hours notice, please email your coach directly.
HOW DO I PREPARE FOR MY COACHING SESSION?
It’s always a good idea to have your weekly workbooks easily accessible for reference in your coaching sessions. We also recommend that you have a pen and paper handy so that you can take notes, and a glass of water or a cup of tea nearby to keep you hydrated and feeling cozy. Power down the laptop, put your phone on silent, close the office door. Turn the outside noise down so you can focus on you. Create yourself the most comfortable, distraction-free conditions you can for your coaching session, so that you can make the most of this 1:1 dedicated time with your coach.
BONUS COACHING SESSION
WHEN DO THE BONUS COACHING SESSIONS HAPPEN?
You have a bonus coaching session which can be used in either WEEK THREE or EIGHT, or to replace any missed scheduled coaching sessions.
HOW DO I BOOK A BONUS COACHING SESSION?
You will receive reminders in your weekly emails to book your bonus coaching session with your assigned coach. Simply email them directly to arrange a date and time that works for you both.
WHAT DO I USE MY BONUS COACHING SESSION FOR?
Your bonus coaching session is designed to be customizable, so that it can be designed just for you and the specific support you need to move you through the program. Come with your questions, let your coach be your guide.
WHEN ARE THE WEBINARS GOING DOWN?
The webinars will take place on:
· Monday, January 22nd, 5:30-6:30pm PST
· Monday, February 26th, 5:30-6:30pm PST
· Monday, March 26th, 5:30-6:30pm PST
HOW DO I REGISTER FOR THE WEBINARS?
The webinars are hosted in CrowdCast. Registration prompts for the webinars are included in your weekly emails.
HOW DO I PREPARE FOR THE WEBINARS?
Perform the CrowdCast Setup Checklist to test the strength of your internet connection and ensure your microphone and camera are connected properly. Review the Attendee Quick Reference Guide for how to use CrowdCast.
HOW DO I LOGIN TO THE WEBINARS?
A few minutes prior to the webinar, login to CrowdCast using Chrome or Firefox as your Internet Browser. Grab a pair of headphones and plug-in with them so that you don’t have any echoes, feedback or audio issues.
ARE THE WEBINARS RECORDED?
Yes, the webinars are live, on-camera and recorded, so it’s important to
note that everything that goes down on the webinar – i.e. video, audio,
questions, on-screen appearances, chat-room discussions, etc. – will be
captured in the recording and therefore remain visible in the replay.
HOW DO I ACCESS THE WEBINAR REPLAY?
After the live webinar event, we’ll email with you a link to the webinar
replay so that you always have it handy, but you can always login to your
CrowdCast profile anytime to watch the replays.
HOW CAN I MAKE AN ON-CAMERA APPEARANCE?
Make sure you’re using a compatible internet browser (Chrome or Firefox) and that you’re plugged in with headphones. Then, simply listen for an open-call invitation to come on-screen and type “INVITE ME” into the chat-room. Then we’ll know to send on-screen invitation your way. Simply, click to accept.
HOW CAN I ASK A QUESTION BEFORE THE WEBINAR?
If you want to ask a question before the webinar, you can simply type it into the Question area of CrowdCast. That way we’ll know what you want us to cover during the webinar.
HOW CAN I ASK A QUESTION DURING THE WEBINAR?
If you want to ask a question during the webinar, just type it into the Chatroom and we’ll tackle it live or follow up with you afterwards.
HOW CAN I CHAT WITH STEPH, THE COACHES AND THE OTHER PARTICIPANTS DURING THE WEBINAR?
There is a Chatroom in CrowdCast where you can chat live with Steph, the coaches and the other participants during the webinar. Simply, type it to us. Note that all content in the Chatroom will remain visible in the webinar replay.
FACEBOOK COMMUNITY / MEMBERSHIP SITE
HOW DO I JOIN THE FACEBOOK GROUP?
Upon registration, you’ll receive an invitation to join the Inner Circle. Simply accept the invitation and you’re in. If you don’t see an invitation come through by the time the program begins, or you use a different email address for your Facebook than the one you provided us for your program registration, simply email us with a heads up at: email@example.com.
DO I HAVE TO JOIN THE FACEBOOK GROUP?
This Facebook Group and this community is completely optional – so, only join if it feels like the right fit for you. If, however, Facebook Groups aren’t your jam, feel free to opt out. You can always change your mind and opt in later, as you have access to the group for life.
IS IT A PRIVATE GROUP?
Yes, it is a Closed Group – which means access to the group is by invitation only and reserved exclusively for those who’ve done the GREAT BIG JOURNEY or are currently enrolled in the program.
WHO ELSE HAS ACCESS?
Group members include Steph and her team of coaches, as well as a collective of folks who have already undertaken their very own GREAT BIG JOURNEY with us or are currently enrolled in the program.
WHAT DO I GET ACCESS TO?
You’ll get access to a beautiful community, as well as tons of inspirational content dropped straight into the newsfeed by Steph herself. Plus, you’ll get access to a ton of videos of Steph sharing her word wisdom with you. You’ll also get coaching session and webinar reminders to keep you up to date.
ARE PAYMENT PLANS AVAILABLE?
Yes, we have multiple payment plan options for you to break up the GREAT BIG JOURNEY investment into installments.
HOW DOES IT WORK?
Simply email Steph directly at firstname.lastname@example.org and she’ll get you all set up.
WHEN ARE THE PAYMENTS DUE?
Your first payment is due up-front upon registration to reserve your spot in the program. Your next payments are due monthly after that. Steph will send you email reminders with links so you don’t need to worry about a thing…expect opening those emails and following the links.
IS THERE AN ADDITIONAL COST FOR PAYMENT PLANS?
Yes. To make use of the payment plan option, please note that there will be a 5% administrative fee added to your total investment.
IS THERE POLICY FOR REFUNDS?
Yes, there is a refund policy (see below for details).
HOW MUCH WILL BE REFUNDED FOR CANCELLATIONS RECEIVED PRIOR TO THE PROGRAM REGISTRATION CLOSE?
95% of the full price of the program will be refunded for any cancellations made prior to registration close, so long as the cancellation request is received a minimum of 24-hours prior to the close of the program registration.
HOW MUCH WILL BE REFUNDED FOR CANCELLATIONS RECEIVED AFTER THE PROGRAM REGISTRATION CLOSE BUT PRIOR TO THE START OF WEEK FIVE?
50% of the full price of the program will be refunded for any cancellations made after registration close but prior to the start of WEEK FIVE, so long as the cancellation request is received prior to the start of WEEK FIVE.
HOW MUCH WILL BE REFUNDED FOR CANCELLATIONS RECEIVED AFTER THE START OF WEEK FIVE?
There will be no refunds given after the start of WEEK FIVE.
Consider this the official starting line (although we like to think of it as the starting line AND the winner’s circle). The gun is just about to go off, but before you run forth with excitement, here are a few important tips that will help you milk every moment of your Great Big Journey:
- Numero uno - you don’t have to run forth. You can walk, you can crawl, heck, you can do the worm if you want. This is not a sprint and it is not marathon. It’s, get this…whatever you want it to be! The reason we’re calling it a “self-guided” journey is because you’re the captain, Captain. Do it all in one day or one weekend, but know this – The program was designed to be a 10-week journey for a reason (we believe change takes time, and ritual) BUT you can do it all in one day or one weekend if that suits you best.
- Keep your eyes peeled for a few emails from us. We know this is self-guided but a little support never hurts, right? To be sure you get those emails you might want to take a few seconds to add email@example.com to your Contacts list, otherwise there’s a chance your emails will end up in a spam folder, or in the trash, and nobody wants that.
- CONNECT WITH US! We mean it when we say we want to hear from you. To make it easy, here are a few ways you can reach out:
- Send us an email to let us know if you have questions as you go or any feedback that might help us make this whole thing even better than it already is. We’re at firstname.lastname@example.org. Alternatively, you can reach Steph directly at email@example.com. She digs emails from you…a lot.
- Join the conversation on Instagram (@stephjagger) and be sure to use the #greatbigjourney and #ideclare hashtags because you might get a cool feature!
- Lastly, grab a pen and a beautiful journal because they are the singular tools required for this journey.
- P.S. THIS JOURNAL just might do the trick. Wink-wink, nudge nudge.
Okay my brave warrior, all that’s left to do is raise a teacup or a wine glass or a giant beer stein and toast this fine adventure, because that's what warriors do. Salut!
Yours in deep gratitude, the kind that starts in the pit of our heart and extends right through our fingertips,